making change successful  
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Business Process Improvement/Re-engineering/Change Management training and consulting:

Lead BPR programmes for both the Education “Service to Schools” and Highway departments of a local authority. A key aspect was the training provided the staff in change and Business Process Re-engineering to support e-government. Focussed on improving contact points and communication between the council, the public and the schools.
• Managed two BPR change projects for the council within Schools and Transport including cost/benefit analysis for the recommended changes.
• Developed and delivered training in Change Management and Business Process Reengineering.
• Utilising Prince2 within an MSP framework
• Advice to management and directors on implementation.
• Successfully delivered Change and BPR training three times.
• Recommended improvements to processes in schools and transport
• Established relationships with key managers and trust of workshop attendees to ensure honesty and viability of recommendations.
• Developed skills in team members to be able to run change programmes
• Delivery of programme to time and budget




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