making change successful  
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Clients / Case Studies

- Change Programme Delivery Manager:
Programme managing part of a six-year programme for a government agency to replace its core systems with flexible web-based solutions using Prince2." which just goes to show you that when they lack proper guidance from people like you, they have the organisation skills of headless chickens!" (HR manager Sarah Morgan)

- Business Process Improvement / Re-engineering / Change Management Training and Consulting:
Lead BPR programmes for both the Education “Service to Schools” and Highway departments of a local authority. A key aspect was the training provided the staff in change and Business Process Re-engineering to support e-government.

- Interim Change Manager:
Managed process improvement for a car loans company yielding savings of 20% and substantial reduction in processing time. "David, in his work, influenced, drove and gained the best out of people in order to deliver a solution for our business." (Sinead Trudgill)

- Interim Quality Manager:
Responsible for re-establishing the Quality System for a programme tasked with achieving BS15000 certification and implementation of ITIL-compliant service management processes for BT under the National Health ‘"Connecting For Health" programme.

- Interim Insurance Offshoring - Outsourcing Project Manager:
Rescued a floundering programme involving the setting up of a Call Centre in India for the insurance interests of a major UK bank. Brought in at the “eleventh hour”, David reviewed, replanned and project managed the go-live phase which included IT, property, the recruitment of 150 offshore staff, HR, liaising with Group and other bank services, visiting and developing relationships with the outsourcing company, enabling training of Indian staff in the UK and cultural, voice & accent coaching in India. The final result was highly successful

- Partnership Development:
Initiator of and development of partnership between leading branding consultancy and IT consultancy to develop Brand Driven Customer Relationship Management.



Riggours has clients in Europe, US, Australia, Far-East and Africa.

Clients include:
ABN AMRO(Hong Kong), ABSA Bank (South Africa), Aviva, BT, CGNU, Cable & Wireless, Citibank(US), Companies House, Danish Stock Exchange, Eagle Star, Ernst & Young, Hongkong Telecom, J.P. Morgan, LloydsTSB, Mobil (Italy), NHS, NatWest Markets, Nynex (US), Qinetiq, Robert Fleming, Sandwell Children’s Trust & Partnership, Sedgwick, Shell, Standard Chartered Bank, Somerset County Council, Sun Life of Canada, Telecom Italia, Telewest, UK Stock Exchange, Volkswagen FS, William Mercer, Wiltshire County Council, Zurich 

® 2009 Riggours Limited